TERMS & CONDITIONS
CUSTOMER CARE
Welcome to Nurture Nature Collective's Customer Care section. Here, we prioritize providing exceptional service and ensuring your satisfaction. We are dedicated to addressing your inquiries promptly and effectively, building trust, and making your experience with us as enjoyable as possible.
We believe that clear communication and transparency are key to establishing a strong relationship with our customers. That's why we are committed to providing you with detailed information about our policies, services, and how to reach us with any questions you may have.
Our goal is to create a seamless and reliable customer care experience for you. Please do not hesitate to contact us if you require any assistance or have any feedback.
PRIVACY & SAFETY
At Nurture Nature Collective, we understand the importance of safeguarding your privacy and ensuring the security of your personal information. Our Privacy & Safety policy is designed to inform you about how we handle, store, and protect your data.
We take your privacy seriously and utilize secure methods to process your information. Rest assured that your trust in us is valued, and we are committed to maintaining the confidentiality of your data.
By using straightforward language, we aim to provide you with a clear and comprehensive understanding of our privacy practices. Should you have any questions or require further details, please feel free to reach out to us.
TERMS AND CONDITIONS
The customer agrees, by completing the registration form, that they accept the Terms and Conditions.
CLASS REGISTRATION & FEES
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All students must be registered before their first class.
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Places are confirmed once a completed registration form has been received. This is completed when booking tickets.
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For children's sessions, class payment can be paid on a ‘Pay As You Go’ basis, or as a block booking. Payment must be made before the lesson begins via the website. www.nurturenaturecollective.co.uk
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The fee covers a one hour garden session for children's sessions and 4 hours (over 2 evenings) for the adult course.
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Additional/extended sessions can be arranged by prior agreement with Nurture Nature Collective
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All prices are subject to change however prices quoted at the time of booking will be honoured.
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I will do everything possible to ensure that no lessons are cancelled, however should I be unable to work due to illness or that of my dependents I will attempt to rearrange lessons in the first instance. If this is not possible, I will offer a refund/deferred payment for a future session.​
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SAFETY OF CHILDREN DURING CHILDREN'S SESSIONS
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It is the responsibility of the parent/guardian/child minder to ensure that any medical or SEND needs/requirements are disclosed at the time of registration and, where appropriate discussed with Nurture Nature Collective.
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It is the responsibility of the parent/guardian/child minder to ensure that any allergies are disclosed at the time of registration and, where appropriate, discussed with Nurture Nature Collective. Nurture Nature Garden Club do not routinely use nuts in any activity and we do not have any nut trees growing on site, however, we cannot guarantee the things we find in nature.
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It is responsibility of the parent/guardian/child minder to ensure that children understand the importance of working safely in the outdoor space and that they have read our ‘Health and Safety Policy’. Parents/guardians/childminders may request at any time to see a copy of the ‘Risk Assessment for Setting and Activities’
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SAFETY OF ADULTS DURING ADULT'S SESSIONS
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It is the responsibility of the adult attending the adult course to ensure that any allergy, medical or accessibility information is disclosed at the time of registration and where appropriate, discussed with Nurture Nature Collective.
​Kate at Nurture Nature Collective holds an Enhanced DBS and has had considerable training in safeguarding. She is familiar with and confident in all aspects of both ‘Keeping Children Safe in Education 2024’ and ‘Working Together to Safeguard Children’. Parents/guardians/child minders may request at any time to see a copy of Nurture Nature Collective’s ‘Safeguarding and Child Protection Policy’.
OTHER POLICIES AVAILABLE ON REQUEST
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‘Mental Health and Wellbeing Policy’
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‘Behaviour Policy’
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‘SEND Policy’
GDPR
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Your contact details will be stored on an electronic storage and retrieval system which will be created for the exclusive use of Nurture Nature Garden Club for keeping in contact with you about your child’s classes. This data will not be used by any third party without prior consent.
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You have the right to request the removal of all personal data from Nurture Nature Collective’s systems at any time.
Nurture Nature Collective has suitable public liability insurance and safety is of the utmost importance to us.